Privacy Policy

1. Information We Collect

When you use ThaiMall.xyz, we may collect information necessary to provide our shopping and customer support services, including:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and product information
• Payment method and transaction-related information
• Customer account information
• Customer Care messages
• Images or attachments voluntarily submitted for support

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Deliver products to your selected address
• Provide order tracking
• Manage your customer account
• Respond to Customer Care requests
• Handle returns, refunds and cancellations
• Improve our products and website experience
• Prevent fraudulent or unauthorized activity

3. Order Information

When you place an order through ThaiMall.xyz, we may store information required to process and manage your order.

• Order number
• Order date
• Products and quantities
• Subtotal, shipping cost and total
• Payment method
• Billing information
• Shipping information
• Order status

4. Payment Information

ThaiMall.xyz may provide different payment methods depending on the available checkout options. Payment processing may be handled by authorized third-party payment providers. Their own privacy policies and terms may also apply.

5. Cookies

ThaiMall.xyz may use cookies and similar technologies to improve website functionality and your shopping experience.

• Maintain shopping cart information
• Maintain login and session information
• Remember selected preferences
• Improve website performance

6. Customer Account

If you create a My Account profile on ThaiMall.xyz, certain information may be stored to manage your account and provide a better shopping experience. Please keep your login credentials secure and contact us if you believe your account has been accessed without authorization.

7. Customer Care

Customers can contact our Customer Care team through the website. Support requests may contain your name, contact information, order details, messages and relevant images or attachments. Please avoid sending unnecessary sensitive or confidential information through Customer Care.

8. Order Tracking

ThaiMall.xyz provides an Order Tracking feature that allows customers to check their order information using the required verification details. Tracking information may include order status, products, shipping information, payment method and other order-related information.

9. Sharing of Information

We do not sell or rent your personal information to third parties. Necessary information may be shared with trusted service providers when required to operate our services.

• Delivery and courier services
• Payment service providers
• Website hosting and technical providers
• Customer support and communication services

10. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure or loss. However, no internet-based system can be guaranteed to be completely secure.

11. Data Retention

We may retain customer and order information for as long as reasonably necessary to complete orders, provide customer support, maintain transaction records, resolve disputes and meet applicable requirements.

12. Third-Party Websites

ThaiMall.xyz may contain links to third-party websites or services. We are not responsible for the privacy practices or security of those external websites.

13. Your Privacy Rights

Depending on applicable laws and circumstances, you may request access, correction or deletion of certain personal information, or ask questions about how your information is used.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or applicable requirements. The latest version will always be published on this page.